KANA Software, Inc. (Pinksheets: KANA.PK), a world leader in multi-channel customer service, today announced additional speakers and agenda highlights for the KANA Worldwide User Conference, which will take place October 22-25, 2006 at the Boston Park Plaza Hotel & Towers. Featuring keynote speeches and breakout sessions from leading industry analysts and thought leaders, the KANA User Conference Boston 2006 will provide invaluable insight into the trends and business drivers shaping the customer service market, helping customers optimize their use of KANA's multi-channel customer service solutions. KANA customers can now register for the event at www.kana.com/user06.

Designed for a broad range of business and technology professionals, including C-level executives, business owners, customer service executives, product support managers, call center managers and IT staff, the agenda will feature the following keynote/ general session speakers:

-- Jamey Power IV, Executive Vice President, J.D. Power and Associates, and coauthor of Satisfaction: How Every Great Company Listens to the Voice of the Customer

-- Chip Gliedman, Vice President, Forrester Research

-- John Ragsdale, Vice President of Research, Service & Support Professionals Association (SSPA)

Additional speakers include:

-- Paul Greenberg, President, The 56 Group, LLC and author of the best-selling book CRM at the Speed of Light: Essential Customer Strategies for the 21st Century

-- Liz Herbert, Analyst, Forrester Research

-- Mitch Kramer, Senior Vice President, Patricia Seybold Group

"KANA has assembled an impressive roster of industry analysts and thought leaders to present at its Worldwide User Conference," said Michael Fields, CEO of KANA. "These well-respected individuals have their fingers on the pulse of the customer service market and will arm KANA customers with valuable information, trends and best practices for optimizing their multi-channel customer service strategies."

For more information on the KANA User Conference Boston 2006 or to register for the event, please visit: www.kana.com/user06. KANA customers that register prior to August 1, 2006 are eligible for the $499 early-bird fee - $200 off the standard rate - and will also receive a complimentary copy of Jamey Power's new book at the conference. In addition, companies registering five attendees will receive a complimentary sixth conference pass.

About KANA

KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit www.kana.com.