MENLO PARK, Calif.--KANA Software Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that it will participate in a live webcast on Thursday, June 14, 2007 at 11:00 a.m. PDT. The webcast will explore how to balance traditional Knowledge Management (KM) approaches with distributed, community-based “KM 2.0” models.

Who: KANA and eVergance will co-present with the Service & Support Professionals Association (SSPA), the largest and most influential industry trade group for technology service and support professionals. Presenters include: John Ragsdale, VP Research, SSPA; Keith Holt, Director, Product Marketing, KANA; and John Chmaj, VP, Chief KM Strategist, eVergance.

What: An increasing number of customer-service organizations are recognizing the emerging demand for community-based approaches to service and support. Mr. Holt, Mr. Chmaj and Mr. Ragsdale will discuss the potential of tools like social networking, forums, and wikis as enablers for more effective knowledge-sharing and delivery. They will also provide attendees with insight into making KM work more effectively for both internal and external users.

In this live webcast, these industry experts will also share recent KM adoption data, and look at business drivers and case studies on how the new KM model fits with the old.

Additional points of discussion will include:

• Success factors for KM 2.0, along with best paths to developing a practical, blended approach that makes the most sense for your KM environment and needs.
• A discussion of how other leading customer-service organizations are putting KM to work to reduce workloads and increase agent efficiencies.
• How you can leverage your customers’ intelligence to build social self-help networks.

When: Thursday, June 14 at 11:00 a.m. PDT/ 2:00 p.m. EDT

Where: For more information or to register for the webcast, please visit https://sspa.webex.com/sspa/onstage/g.php?t=a&d=924429704

About eVergance

eVergance is a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization and Web self-service. With extensive contact center, knowledge management, and strategic planning experience, eVergance offers a practical, balanced approach that delivers exceptional results. Since 2002, eVergance has helped over 100 clients enhance their customer experience and deliver measurable organizational value. For more information visit www.eVergance.com

About KANA

KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit www.kana.com.