KANA Software, Inc. (Pinksheets: KANA.PK), a world leader in multi-channel customer service, today announced several KANA customers that will present at the KANA Worldwide User Conference being held October 22-25, 2006 at the Boston Park Plaza Hotel & Towers. In addition to leading global enterprises, such as JetBlue, Verizon Wireless and Xerox, KANA has added speakers from Premiere Sponsor IBM and featured analyst firm Gartner to the conference agenda, which is designed to provide invaluable insight into the trends and business drivers shaping the customer service market, helping customers optimize their use of KANA's multi-channel customer service solutions.

The KANA User Conference Boston 2006 features an agenda rich with keynote speeches, breakout sessions and social activities, and has been designed to foster an interactive forum where attendees can discuss implementation best practices and service trends, hear the latest KANA product strategies and enhancements and receive valuable training directly from KANA executives, product management and partners.

KANA customers that have been confirmed to speak at the KANA Worldwide User Conference include:

-- Regina Estes, Manager of e-Services & Knowledge Programs, Xerox Corporation

-- Michelle Hansen, Manager, Customer Feedback, JetBlue

-- Gerry Lanholdt, Associate Director, IT, Verizon Wireless

-- Jonathan Willis, Operations Director, IFDS

KANA has also added the following speakers to the list of industry analysts and thought leaders slated to present at the conference:

-- Mark Greene, VP, IBM Financial Services Sector

-- Esteban Kolsky, featured CRM Research Director, Gartner

-- Javad Maftoon, CRM Strategy Leader for Global Business Services, IBM

"The KANA Worldwide User Conference is shaping up to be the seminal event in the multi-channel customer service industry," said Michael Fields, CEO of KANA. "The roster of customers, industry analysts and thought leaders KANA has assembled is absolutely phenomenal, and continues to grow each day. We look forward to making additional announcements in the coming weeks, as we near close to celebrating our customers and their many successes at the event."

For more information on the KANA User Conference Boston 2006 or to register for the event, please visit: www.kana.com/user06.

About KANA

KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit www.kana.com.