NEWTON, Mass.--July 24, 2006--Questex Media Group's ICCM Conference & Expo today announced that nearly 20 new exhibitors have committed to participate at this year's event. For nearly 20 years the ICCM Conference & Expo has been the annual gathering place for the global contact center community and will be held August 14-16 at Chicago's Navy Pier.

"In addition to the number of returning exhibitors, this year's event is attracting a significant number of new exhibitors. The interest in the event reflects the excitement surrounding the contact center industry as well as the quality of the overall program," commented Suzanne Graf, event director at Questex Media Group.

New exhibitors include: Accutone, Inc., Bell Industries, Co-Nexus, Inc., ContractXchange, Fundacion Exporter, IBM, Info USA, Informiam, Integrity Systems, IQ Services, LiveVox, Inc., Merced Systems, Onyx Software, Perimeter Technology, Teleformix, Ticomix, TTC Marketing Solutions and UmeVoice, Inc.

IBM and Oracle/Telephony@Work are gold sponsors of the event, while Bell Industries, ContractXchange.com, Transera and Witness Systems are silver sponsors of the event.

ICCM keynote sessions include:

-- David G. Thomson, author of the recently released "Blueprint to a Billion: 7 Essentials to Achieve Exponential Growth." Thomson's presentation will take place on Tuesday, August 15 from 8:15 a.m. - 9:15 a.m.

-- Philip Grosch, partner, IBM Global Business Services, will discuss "The Customer Focused Enterprise: A Look at CRM through a New Lens." Grosch's presentation will take place on Wednesday, August 16 from 8:30 a.m. - 9:30 a.m.

For additional information on exhibiting or to register to attend ICCM Conference & Expo, call 800-265-5665 or visit www.iccmchicago.com.

For key information on the contact center and customer service industry and the ICCM Conference & Expo, visit ICCMNewsline.com, a hybrid news and trade event website, or subscribe to its complimentary weekly e-newsletter at www.iccmnewsline.com.

About the ICCM Conference & Expo

ICCM is the longest-standing call center event in the industry. For nearly 20 years, ICCM has been the meeting place for thousands of customer contact management professionals from around the world who are looking to fine-tune their skills, identify new technologies and strategies to improve performance, and build a professional network they can rely on for guidance and support.

About Questex Media Group, Inc.

ICCM is produced by Questex Media Group, Inc. (www.questex.com), a global, diversified business-to-business integrated media provider, headquartered in Newton, MA. Questex serves multiple industries including technology, beauty, travel, hospitality, leisure, home entertainment, industrial and specialty services through a range of well-established, market-leading publications, events, interactive media and integrated marketing services. The company's properties include 23 trade publications, 50 websites, 25 conferences and tradeshows. Questex has more than 400 employees in offices throughout North America, South America, Asia and Europe.