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Getronics Selects Business Objects to Manage Client Contracts and Improve Client Satisfaction PDF Print E-mail
Posted by Don Panek - CRMDirectory Editor   
Getronics Selects Business Objects to Manage Client Contracts and Improve Client Satisfaction
SAN JOSE, Calif. & PARIS--June 14, 2006--Business Objects (Nasdaq:BOBJ)(Euronext Paris ISIN code: FR0004026250 - BOB), the world's leading provider of business intelligence (BI) solutions, today announced that Getronics, a leading global provider of workspace management IT services, has selected BusinessObjects(TM) XI Release 2 as its reporting standard. Getronics will use BusinessObjects XI Release 2 to consolidate information including performance of the Managed Services business unit, and reporting of service-level agreements (SLA) and operational level agreements (OLA) to make decisions based on more accurate and detailed information, enabling it to serve its clients more effectively and efficiently.

More than 600 Getronics employees worldwide will use BusinessObjects XI Release 2 to access information from Oracle PeopleSoft CRM 8.9 and other systems to gain a more complete view of their internal and external Managed Services business unit performance and SLA handling. Staff will also have the option of developing personalized reports using BusinessObjects Web Intelligence or BusinessObjects Desktop Intelligence. In addition, managers will be able to use dashboards to make forecasts and monitor performance.

"SLA and OLA reporting is crucial in our business," said Steve Sullivan, president of Integrated Managed Service Delivery (IMSD) at Getronics. "Service level and operational level agreements are our way of doing business with our clients. That is why we need accurate and up to date insight into the status of all our agreements. We looked for a reporting platform that gives our field and remote services departments the information they need to make informed decisions and to better serve our clients. By using BusinessObjects Data Integrator we are able to create a single data warehouse which will store all SLA and OLA data from PeopleSoft and other systems, such as our IP call center. This will give us very quick, accurate, and easy access to the data stored in Oracle PeopleSoft CRM 8.9. In addition, BusinessObjects XI Release 2 allows us to create dashboards that provide managers with an instant snapshot of the performance on their agreements."

"Getronics has already invested in Oracle PeopleSoft CRM for the administration of its SLA data," said Maurizio Carli, senior vice president and general manager of EMEA at Business Objects. "However, it was still challenging to obtain a complete overview of their services performance and the way they handle agreements. We were able to create a data warehouse very quickly by using our standard PeopleSoft interfaces. The Business Objects solutions are designed to give users worldwide timely, up-to-date and easy access to the information they need to better serve their customers and improve the business."

About Getronics

With some 25,000 employees in 30 countries and approximate revenues of EUR 2.6 billion, Getronics is one of the world's leading providers of vendor independent Information and Communication Technology (ICT) solutions and services.

Getronics designs, builds, deploys and manages flexible and innovative end-to-end solutions, working together with our partners and clients, in order to optimise and increase the productivity of our clients' mobile knowledge workers.

Getronics' headquarters are in Amsterdam, with regional offices in Boston, Madrid and Singapore. Getronics' shares are traded on Euronext Amsterdam ("GTN"). For further information about Getronics, visit www.getronics.com.

About Business Objects

Business Objects is the world's leading business intelligence (BI) software company, with more than 35,000 customers worldwide, including over 80 percent of the Fortune 500. Business Objects helps organizations of all sizes create a trusted foundation for decision making, gain better insight into their business, and optimize performance. The company's innovative business intelligence suite, BusinessObjects(TM) XI, offers the BI industry's most advanced and complete solution for performance management, planning, reporting, query and analysis, and enterprise information management. BusinessObjects XI includes the award-winning Crystal line of reporting and data visualization software. Business Objects has also built the industry's strongest and most diverse partner community, and offers consulting and education services to help customers effectively deploy their business intelligence projects.

Business Objects has dual headquarters in San Jose, Calif., and Paris, France. The company's stock is traded on both the Nasdaq (BOBJ) and Euronext Paris (ISIN: FR0004026250 - BOB) stock exchanges. More information about Business Objects can be found at www.businessobjects.com.

 
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