The session, entitled “Reducing Churn & Customer Centricity: The Telenet Case study”, takes place at 2:30pm on Wednesday December 6th in the main conference hall.

Remy Knecht, Sr. Project Manager, IT Department, Telenet NV, and Yair Sakov, Vice President at FTS, will describe to service providers how Telenet implemented a Business Control Layer-based solution from FTS. Service Providers can learn how Telenet used FTS' Leap™ Business Control Engine (Leap BCE) to achieve higher revenues, a 40% reduction in Telemeter-related customer service calls, reduction in churn and an increase in overall customer satisfaction. 

Business Control Layer is a software layer in a service provider’s infrastructure which resides between the network/OSS and BSS allowing providers to dynamically and in real-time adapt network or service behavior, at the customer level, in order to increase revenues and improve customer experience.

The TeleManagement World Americas event takes place between 4th and 7th December at the Adams Mark Hotel in Dallas. The core theme will be ‘Managing for Profitability in a Dynamic Market: Service Innovation, Partnerships, Value Chains & Customer Intimacy’.

To arrange a meeting with FTS during the show, please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it