Extraprise Presents Siebel Onshore Support

BOSTON--Extraprise®, the CRM systems integration and B2B database marketing services provider, today announced that it has introduced Extraprise S.O.S., Siebel Onshore Support, an outsourced support services offering that enables clients to reduce Siebel support costs by as much as 50% while improving service levels. Extraprise S.O.S. is the first high-level onshore support center staffed by Siebel experts.

Over the past decade, the Siebel application platform has evolved to the point where few organizations, no matter how large or small, can provide the complete end-to-end technical expertise required to adequately support a live production environment. Extraprise overcomes this gap in IT support coverage by offering a cost effective augmentation solution that uses 100% Siebel certified onshore resources. Extraprise S.O.S. provides SLA-measured technical support for Siebel on an annual contract basis.

“Ultimately, the S.O.S. offering will make significant cost savings a reality by bundling support and development services together in a retained model rather than engaging consultants, hiring full-time staff, or relying on vendor support,” said Ken Marshall, Extraprise CEO. “And from an offshore perspective, with the value of the US dollar dropping against foreign currencies, and significant inflation in locations such as India, offshore costs are rising rapidly, making onshore solutions much more cost effective and less risky. Further, onshore advantages in terms of understanding the business culture, operating in the same time zones, availability of on-site assistance, and more fluid communications ensure the efficiency and responsiveness of the S.O.S. onshore model.”

In addition to technical support, S.O.S. provides a full range of system monitoring and tuning, system enhancement, business process review, and upgrade assessment and planning services to optimize Siebel CRM operation. Extraprise also offers a complementary Marketing Operations Support (M.O.S.) service geared towards optimizing marketing departments’ use of Siebel.

Extraprise’s S.O.S. flexible model gives companies access to expert, senior-level resources from across the full range of Siebel disciplines. There are no third parties involved and no phone calls are routed overseas. After a methodical onboarding process, clients are assigned to an Extraprise single point of contact who understands their unique environment.

“The Extraprise support model surpasses the level of service companies typically receive from a help-desk. In addition, our onshore capability allows clients to more easily tap our expert team who can move beyond fixing bugs to actual implementation of upgrades and customization,” added Marshall.

Service Overview

Extraprise helps clients create and refine the business processes that drive CRM initiatives by providing the technology to deploy and support the application platform in a production environment. Extraprise improves its clients’ sales and marketing efforts not only through the implementation of business process-based customer management solutions, but also by ensuring that these processes are driven by customer-centric business objectives that focus energy on finding, winning, and retaining more valuable customers.

After eleven years and more than 700 CRM-related projects, Extraprise remains one of the top five Siebel solution providers and one of the founding members of the Siebel alliance program. Extraprise is one of the select few Siebel partners who have been awarded the Siebel Gold Star partner distinction for client satisfaction and implementation excellence every year since the program’s inception. Extraprise has achieved this level of recognition simply by delivering CRM solutions yielding maximum business impact.

About Extraprise

Extraprise provides CRM integration and database marketing services for companies with extensive and complex product lines, customer data, and distribution channels. We combine the strategy, business process, implementation, and technical support skills of a CRM systems integrator with the data management, analytic, and marketing skills of a database marketing service provider to deliver and operate closed-loop marketing and sales environments for our clients. We have successfully completed over 700 engagements for more than 200 companies since 1997. Our experience, proven Extraprise Way methodology, best practices database, partner certifications, and i2i technology platform reduce the cost, complexity, and risk for our clients to achieve their CRM objectives. For more information, visit www.extraprise.com.