Fleet, United Kingdom (November 28, 2006) — Envox Worldwide, a leading global provider of voice solutions, today announced the availability of Envox CT Connect™ 7, the latest version of the Company’s  market-leading standards-based CTI software. Envox CT Connect 7 provides enhanced computer telephony interoperability with IP communication networks and integration with platforms based on Web Services or service oriented architectures. Envox CT Connect 7, which makes it faster and easier to build solutions to improve customer service and contact centre operations, is helping to drive the transition from proprietary systems to communications solutions based on open standards, such as SIP and Web Services.

“Envox CT Connect is already delivering cutting-edge CTI capabilities to more than a million contact centre agents around the world,” said Mark D. Flanagan, president and CEO of Envox Worldwide. “With this latest release, we expect Envox CT Connect to extend its market leadership by enabling even more organisations to add CTI capabilities to their contact centres as they transition to IP networks.”

 The following key new features are included in Envox CT Connect 7:
• SIP call control – enables call monitoring and third-party call control among SIP-enabled devices, such as soft-switches, gateways and end-points, eliminating the need for expensive proprietary, switch-specific CTI links. Enterprise-class contact centre solutions can now be deployed on IP-based communications infrastructures.
• A Web Services-based application programming interface – enables organisations to easily create next-generation contact centre solutions that integrate with standard business solutions such as CRM, SFA and unified communications, over a service oriented architecture.
• Integrated Envox Call Information Manager – enables applications to optimize call processing as the call moves from the IVR front-end to the agent’s desktop, or between agents across distributed contact centres with multi-vendor communication systems. Envox Call Information Manager controls the telephony and application data associated with a call, such as an account number or caller ID, and makes this data available to applications.

“CTI capabilities play a critical role in improving the overall caller experience by routing calls to the most suitable contact centre agents and delivering key customer information to those agents in a timely way,” said Dan Miller, Senior Analyst at Opus Research. “Envox CT Connect is a market-leading CTI product that delivers these capabilities to organisations of all sizes while integrating well with all major PBXs.”

Existing customers are well aware of the unique benefits provided by Envox CT Connect, which includes out-of-the-box compatibility with more than 30 PBXs. They count on the product’s broad PBX support to easily extend their contact centre applications to virtually any communications environment without any additional development effort. Now, with SIP support included, Envox CT Connect 7 will enable them to provide the next-generation contact centre solutions that their clients demand.

“Envox CT Connect enables us to meet the requirements of our clients in a way that no other CTI product can,” said Suresh Gursahaney, CEO of MicroAutomation. “By working with all of the major switches on the market, Envox CT Connect enables us to quickly and easily integrate new applications into our client’s existing infrastructures regardless of whether they are TDM, IP or mixed environments. The result is less development time and cost, and faster time-to market.”

To learn more about Envox CT Connect, or to download an evaluation of the software, please visit:  http://www.envox.com/software/envox-ct-connect.asp