A Frost & Sullivan Executive MindXchange

The People, Processes and Technologies Delivering Customer Satisfaction, Retention, Loyalty and Growth

November 4-7, 2007

PALO ALTO, Calif.--Participants at Frost & Sullivan’s 3^rd Annual Customer Contact 2007, West Executive MindXchange will have the opportunity to benchmark and network with industry leaders while learning about best practices and next practices that drive today’s customer care initiatives. This premier event will feature extraordinary speakers that will provide participants with the strategic, tactical and operational information they need to drive customer satisfaction.

Frost & Sullivan will debut its 2007 Customer Contact Awards at the event. The Customer Contact Awards honor outstanding achievement and success in the Customer Contact industry. Awards will be given in five categories and will recognize those companies and customer contact executives that have achieved industry excellence. Award categories include: Lifetime Achievement, Contact Center Executive of the Year, Customer Service Excellence of the Year, Contact Center of the Year (Large – more than 250 agents), and Contact Center of the Year (Small – less than 250 agents).

“Customer Contact 2007, West will outline over twenty five dedicated interactive sessions that focus on today’s top challenges and priorities for contact center executives including: Developing an Effective Customer Experience Strategy, Recruiting, Training, and Retaining, Maximizing Customer Contact Technology Solutions, and Virtualizing the Contact Center Environment. This is sure to be a must attend event of the year for our clients.” - Ian Jacobs, Strategic Analyst, Contact Center/CRM Growth Opportunities Service, Frost & Sullivan

Keynote speakers for this year’s program include Jane Judd, Senior Manager of Zappos.com Customer Loyalty Team, Andre Harris, Westfield, LLC National Customer Service Executive, and Brian Grubb, Corporate Director of Learning & Content Delivery for The Ritz-Carlton Leadership Center.

To secure your registration today, or to obtain more information on Customer Contact 2007, West, please contact Brian Denker at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or 516-255-5474 and receive a $250 discount on your registration.

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective, and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.frost.com.