AMC to Offer Call Center Integration Specialist Consultation at SAP CRM 2008

RICHMOND, Va.--AMC Technology will offer SAP CRM 2008 attendees in Las Vegas, NV on March 3 through 5 the opportunity to schedule a time to have a technical discussion with a contact center integration specialist in the convenience of the show floor at booth #605. This is extremely valuable to call center and IT managers who are interested in improving their sales, service, support, marketing, and operational efficiency by asking questions of a company such as AMC that has been integrating CRM applications with telephony contact centers since 1995.

AMC welcomes the toughest technical questions about CRM dips for call routing, IVR self-service personalization, detailed call center analytics, first call resolution improvements with knowledge worker queues, inbound and outbound call blending, using call center agents for multi-channel e-mail, web chat, and fax handling, or any other technical discussion regarding old and new models of CTI from Avaya, Nortel, Cisco, Aspect, Envox, or other equipment vendor.

AMC Technology solution engineers are indeed SAP^® R/3^® and mySAP™ CRM specialists when it comes to integrating with CTI, Telephony Call Centers, and Multi-Media Contact Centers. For example, Paul Martin, a Solutions Engineer with AMC Technology for the last 8 years has extensive experience with SAP products. Having completed over 100 installations of AMC integration software, Paul is well versed in the technical aspects of integrating a contact center with a CRM application and also has the SAP offered training courses under his belt to prove it.

Normally a face-to-face discussion with an AMC specialist would involve travel, expenses, and the customer would be charged an AMC Integration Study fee. Attendees at SAP CRM 2008 will have the luxury of scheduling a face-to-face consultation at no charge. Attendees are encouraged to book a time slot before going to the show, as the schedule will fill up quickly. To schedule a meeting please contact Sue Willis at (804) 915-0511 or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

About the AMC SAP Partnership

As both a Development Partner and a Software Partner, AMC has been working with SAP since 1998. From the creation of the original Customer Interaction Center (CIC) for R/3^® and 3.X to the development of the Multichannel Interface for mySAP CRM Interaction Center, AMC has consistently provided innovative solutions for the SAP contact center environment. AMC Technology solutions for SAP^® R/3^® and mySAP™ CRM include pre-packaged, server-based integration of telephony (CTI), e-mail and web-chat solutions from leading contact center solutions including Avaya, Cisco, Nortel and others.

AMC Suite products hold perhaps the most SAP Interface Certificates for Win Client and Web Client Telephony CTI Call Center and Multi-Channel applications. To confirm SAP certification for AMC products, please visit the SAP Partner site and search on AMC Technology for a listing.

About SAP CRM 2008

The most important event of the year for teams that use, evaluate, deploy, and support SAP CRM solutions. This unrivalled educational and networking opportunity offers:

• Case studies from leading SAP customers with strategies for optimizing sales, service, marketing, and contact center activities
• Best practices for implementing, upgrading, or integrating SAP Customer Relationship Management (SAP CRM) with your existing SAP infrastructure
• Comprehensive education and updates on SAP CRM functionality
• Strategies to optimize sales management, forecasting, and lead-to-cash processes
• Techniques to improve marketing programs and performance Innovations for e-commerce and online service
• Innovations for e-commerce and online service
• Service management strategies, tools, and best practices
• Lessons for SAP CRM user adoption and data management
• NEW! Peer-to-peer forums and idea exchanges that let you tap into the experiences of your industry counterparts

For more information about the show please visit http://www.SAPcrm2008.com

About AMC Technology

AMC Technology, L.L.C. is a leading provider of telephony and multi-channel CRM integration. Founded in 1995, AMC Technology is listed as one of the Inc. 500 fastest-growing private companies in the U.S. Used every day by thousands of call center agents around the globe, AMC’s pre-packaged MCIS™ product is certified against leading CRM applications such as SAP and leading contact center solutions such as Avaya, Cisco, Aspect, and Nortel. Please visit www.amctechnology.com, contact This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or call +1 (804) 327-0170.