SOUTHBOROUGH, Mass.--ViryaNet (NASDAQ: VRYAD), a leading provider of software applications that automate business processes for mobile workforce management, today announced that the Building Commission of Victoria Australia has purchased additional licenses to expand its use of the ViryaNet solution.
The Building Commission, located in Melbourne, is a statutory authority that oversees the building control system in Victoria, and regulates building practices. The Building Commission employs a talented and diverse group of staff members who regulate the Victorian building industry for a safe, liveable and sustainable built environment.
The Commission originally selected the ViryaNet product for its Compliance and Conciliation Group, and now, through the acquisition of these new licenses, will deploy the product to its Technical Services Group.
Using ViryaNet's solutions, the Building Commission will be able to better utilize its existing workforce, cut response times to customers, and lower operations costs through improved communications, better customer service, and optimized workforce productivity.
ViryaNet enables companies around the world to manage customer interactions, schedule and dispatch its workforces, manage cases, receive real-time reports from field engineers who use mobile technology, unite all of the systems and applications across their operations, and accommodate real-time business monitoring.
With this roll out, now the entire Building Commission also will use ViryaNet’s product as its CRM tool, which will be enable a 360 degree view of customer. In so doing, the product will unify disparate customer data and databases into a single view of the customer. The CRM function will allow tighter control of the Building Commission environment and eliminate the duplicate customer data that exists within the organization.
“The Building Commission is a perfect example of how ViryaNet can manage the full range of service activities for many different divisions within an organization," stated Jon Sheiman, General Manager, Asia Pacific, ViryaNet. "The Building Commission constantly seeks to improve its processes, and that is why it consistently achieves such high customer satisfaction ratings."
"We are very pleased that the Commission is expanding the use of the ViryaNet product to support its goals, promote its leadership, and enrich the customer experience,” stated Jeff Oskin, Chief Operating Officer, ViryaNet.
About the Building Commission
The Building Commission was established by the Building Act 1993 to administer Victoria's building legislation system. It operates within a national legislative framework that is administered by the Australian Building Codes Board. The Building Commission oversees the building control system, including the registration and regulation of building practitioners, standards in construction and building maintenance, protecting the health and safety of building users, and the building and occupancy permit system. It also demonstrates industry leadership by promoting initiatives such as sustainability and accessibility, and continuing professional development for building practitioners. For more information, visit www.buildingcommission.com.au
About ViryaNet
ViryaNet is a provider of software applications that improve the quality and efficiency of an organization’s service operations. ViryaNet’s products enable companies in the utility, telecommunications, retail, insurance, and general service sectors to manage and optimize mission-critical business processes. ViryaNet’s products improve the functions of work order management, scheduling and dispatch, business activity monitoring, and mobile field communication. Embracing a business process management architecture, the ViryaNet products intelligently guide, automate, and optimize field service work – both simple and complex. The results are improved operational performance, a better customer experience, and a higher degree of regulatory compliance. Visit ViryaNet at www.viryanet.com.
