HONG KONG--July 24, 2006--Accenture (NYSE: ACN) has completed the implementation of a new corporate computer system (CCS) for the Electrical and Mechanical Services Department (EMSD) of the Hong Kong Special Administrative Region.
The large-scale, integrated computer system -- the first of its kind for a government department in Hong Kong SAR and the Mainland -- is designed to enhance the efficiency and cost-effectiveness of EMSD's service delivery to other government departments and public bodies.
The new system will provide the managers of EMSD with more timely and relevant information to facilitate their decision-making, which will enhance the flexibility of resource planning and result in faster, more accurate responses to service requests. Six major computer systems and other divisional databases and systems developed over the last 12 years for EMSD were either consolidated and enhanced or replaced. More than 1,000 users located in various offices across Hong Kong, Kowloon and the New Territories will utilize the new CCS.
"EMSD is committed to excellence in our service delivery to government departments and public bodies, and through them, to the Hong Kong community in general," said Mr. Michael Leung Tsun Ho, Assistant Director/Business Development, Electrical and Mechanical Services Trading Fund of EMSD. "The successful implementation of CCS is the latest demonstration of our commitment in this regard.
"This project went live one month ahead of target despite its complexities, such as the wide variety of functions, the large number of users, and the need to integrate the various clients, personnel and financial data of the department," Leung added. "The successful delivery of this project was made possible through the strong working relationship between EMSD and Accenture."
The CCS was designed and built under an 18-month contract awarded to Accenture. It is an integrated system consisting of multi-modules of the SAP Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solutions, combined with add-on systems such as Personal Digital Assistants (PDAs), Geographical Information Systems (GIS), Computer Telephony Integration (CTI), and Interactive Voice Response Systems (IVRS). The CCS also interfaces with a number of external systems as well as with the Hong Kong Treasury.
"We are honoured to work with EMSD to successfully deliver such a large and complex ERP project that will have a positive impact across departments and public bodies of the HKSAR Government," said Patrick Leung, Accenture Executive Partner with responsibility for Greater China. "The system provides a new platform to expand EMSD's capabilities and maintain a high level of service performance across the board."
About Electrical and Mechanical Services Department (EMSD)
EMSD is a major government department with responsibility for delivering electrical, mechanical, electronic engineering and building services for government departments and public institutions in Hong Kong. The department also manages the regulatory framework governing public safety guidelines for the use of gas, electrical appliances and mechanical equipment such as lifts, escalators and amusement rides.
In serving their customers, EMSD provides a range of consultancy and value-added engineering and maintenance services to ensure that the many systems that keep Hong Kong up and running continue to do so effectively and efficiently. EMSD serves the airport, hospitals, schools, security forces, transport and highways, port and harbour as well as public recreation and leisure facilities, areas that make up the very fabric of life in Hong Kong.
Today, about 290 engineers and over 3,500 skilled technicians at EMSD work closely together as a team of professionals that is unique in Hong Kong and one of the finest in Asia. EMSD also serves as a bank of expertise with over 950 specialist staff seconded to other government departments in Hong Kong.
About Accenture
Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. With more than 133,000 people in 48 countries, the company generated net revenues of US$15.55 billion for the fiscal year ended Aug. 31, 2005. Its home page is www.accenture.com.
