NextNine Service Automation Ecosystem Edition Honored for Outstanding Innovation

TEL AVIV, Israel--NextNine, the leading global provider of innovative support automation solutions, today announced that NextNine Service Automation Ecosystem Edition has been recognized with the 2006 Product of the Year Award from Technology Marketing Corporation’s (TMC^®) Customer Inter@ction Solutions^® magazine (www.cismag.com). Customer Inter@ction Solutions has been the leading publication covering CRM, call centers and teleservices since 1982.

NextNine Service Automation Ecosystem Edition automates support processes that allow vendors and support providers across the service ecosystem to deliver efficient, superior, scalable services while lowering costs. NextNine's innovative, proprietary Virtual Support Engineer™ can either be deployed at the customer's support organization for 24X7 proactive support or downloaded on demand to resolve issues when required. The company's products have been deployed by global leaders such as GE Healthcare, Allscripts, Openwave, Comverse, and airwide solutions.

"We are very pleased to have received Customer Interactions Solutions Product of the Year award for our NextNine Service Automation Ecosystem Edition platform," said Adi Dulberg, CEO, NextNine. "With the contribution of support to total revenues increasing significantly in all industries, resolving service issues efficiently – coupled with scalability and reduced OPEX – have become a top priority. It is an honor for us to have been recognized by this leading industry voice for the technological innovation which empowers NextNine Service Automation to effectively support the needs of every touch point in the support ecosystem."

“Customer Inter@ction Solutions is proud to bestow upon NextNine the 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “NextNine has proven it is committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”

The Product of the Year Award winners for 2006 will be featured in the January and February 2006 issues of Customer Inter@ction Solutions magazine.

For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About NextNine

NextNine, founded in 1998, is the leading global provider of innovative support automation solutions. NextNine Service Automation Ecosystem Edition automates support processes for the entire service ecosystem to ensure efficient, superior services while maintaining low OPEX. The unique capabilities of NextNine's patented Virtual Support Engineer™ facilitate automation solutions including Self-Support, Assisted Support, Proactive Support, Managed Service and Partners Support. NextNine’s solutions are deployed by global leaders such as GE Healthcare, Allscripts, Comverse, Openwave and airwide solutions. For more information, visit us at www.NextNine.com.