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| FrontRange™ HEAT® and GoldMine® Again Honored with ISM Top 15 Awards |
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| Posted by Don Panek - CRMDirectory Editor | |
FrontRange™ HEAT® and GoldMine® Again Honored with ISM Top 15 AwardsDUBLIN, Calif. & BETHESDA, Md.--FrontRange Solutions announced today that its HEAT® and GoldMine® solutions were selected by ISM Inc., Customer Relationship Management (CRM) and Real-Time Enterprise strategic advisors, as a Top 15 CRM Small & Medium Business Software Award for 2007. This is the fifth consecutive time that ISM has named GoldMine to its awards list and the fourth consecutive time for HEAT to be named a winner. “The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990—when ISM began the Awards—to be the industry benchmark,” said Barton Goldenberg, founder and president of ISM. “The Top 15 winners represent the best and most comprehensive CRM software serving internal and external customers with features ranging from predictive modeling to Web 2.0 to access to handheld/wireless devices.” HEAT and GoldMine were chosen after intensive testing by the ISM Software Lab at its Bethesda, MD-based headquarters. Each package was rated according to 217 selection criteria, including 103 business functions, 52 technical features, 36 implementation capabilities, 9 real time criteria and 17 user-support features. “FrontRange is to be praised for obtaining the Top 15 honor as ISM’s software selection process is strenuous and comprehensive,” said Goldenberg. “FrontRange is among the leaders of the CRM industry.” The Top 15 selections are featured in ISM’s 15th edition of The Guide to CRM Automation and in a Top 15 CD available at (www.ismguide.com). About ISM Founded in 1985, ISM Inc. offers strategic advisor services to organizations planning and implementing Customer Relationship Management and Real-Time Enterprise initiatives. ISM publishes the annual The Guide to CRM Automation and Top 15 CRM software reviews. Barton Goldenberg, founder and president of ISM, authored CRM Automation published by Prentice Hall and is a columnist for a number of publications, including CRM Magazine. ISM private sector clients include AAA Mid-Atlantic, ExxonMobil, IBM, McGraw-Hill, Nike and United Way of America and United Way of Toronto; ISM’s government clients include the Department of Defense and the US Postal Service. About FrontRange Solutions FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimize customer investment by their interoperability, specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations. Solution families are defined by three customer-centric market areas: Customer Relationship Management (CRM) including GoldMine®; IT Service Management including the HEAT®, ITSM and Infrastructure Management product lines; and Communication Interaction Management, including IP Office, GoldMine® IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, unrivaled in the market today. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call (800) 776-7889 or visit www.frontrange.com. |
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