AMC Multi Channel Integration Suite Singled Out For Helping Clients Improve CRM

RICHMOND, Va.--AMC Technology (www.amctechnology.com), a leading provider of multi-channel integration solutions, today announced that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions® magazine (www.cismag.com) has named AMC Multi-Channel Integration Suite™ as a recipient of a 2007 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, call center, and teleservices industries since 1982.

This marks the second consecutive award from TMC for AMC’s Multi-Channel Integration Suite product.

The AMC Multi-Channel Integration Suite™ provides certified, pre-packaged integration between leading CRM applications and contact center systems to reduce implementation time and lower the total cost of ownership. As a software partner with CRM application providers including Oracle, Microsoft, Salesforce.com, and SAP, as well as with leading contact center solution providers including Avaya, Cisco and Nortel, AMC develops certified integration solutions that have been proven in numerous deployments worldwide.

“We’re honored to receive this award for our products a second year in a row.” stated Anthony X. Uliano, President and CTO. “We owe this honor to our customers for their continued support and our employees for their dedication to building strong solutions.”

“The Eighth Annual CRM Excellence Awards commend the companies that have proven to be true CRM partners to their customers and clients. AMC Technology has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

The Eighth Annual CRM Excellence Award winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. The CRM Excellence Award is based on hard data, facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business.

The CRM Excellence Award winners for 2007 can be found in the May and June issues of Customer Interaction Solutions magazine.

About company

AMC Technology, L.L.C., is a leading provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service. AMC Multi-Channel Integration Suite ^TM features an open architecture that seamlessly integrates customer relationship management (CRM) applications and contact center solutions. Used every day by thousands of agents around the globe, our pre-packaged integration solutions are deployed with leading CRM application providers including Microsoft, Oracle, Salesforce.com, and SAP and leading contact center solution providers including Avaya, Cisco, Nortel and others. Reflecting 12 years of experience with many of the world’s leading companies, our customers include over 120 innovative organizations that rely on AMC solutions to better serve their customers. Founded in 1995, AMC Technology is a privately held software development company headquartered in Richmond, Virginia. For more information, please visit AMC at http://www.amctechnology.com.

About Customer Interaction Solutions

Celebrating 25 years as the voice of the contact center, CRM and teleservices industries, Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Senior management decision makers, as well as customer interaction professionals rely upon Customer Interaction Solutions to keep them current in the most critical technologies and services for the contact center. In fact, 65,000 subscribers turn to Customer Interaction Solutions magazine with an additional 165,000 pass-along readers.