Adroit Consulting Hires Kathleen Johnson to Expand Program Management Office CHICAGO--May 10, 2006--Adroit Consulting, Inc., (www.adroitconsulting.com) an operational consulting firm that helps companies improve in the areas of sales and customer service, announced today that Kathleen (Kathy) Johnson (47) joined the firm. A veteran of systems implementation and program management, Ms. Johnson will expand Adroit Consulting's Program Management Office (PMO) and Customer Relationship Management (CRM) Optimization expertise.
Ms. Johnson's experience includes a blend of private industry, government contracting, and consulting roles. She has helped global companies realize operational efficiencies through the successful implementation of digital strategies including integrating eCommerce applications with SAP and JD Edwards; applying CRM technologies and processes for profitable top line sales growth, establishing multi-lingual Intranets with employee and manager self-service, and creating page one search engine results for marketing websites. Ms. Johnson is currently managing the Program Office for a global systems implementation at a leading Life Sciences Company. The project includes CRM, call centers, web self-service, a data warehouse, and ERP modules. Prior to joining Adroit Consulting, Ms. Johnson was the Director of eServices at Tuthill Corporation in Burr Ridge, IL and IDEX Corporation in Northbrook, IL, where she implemented web stores with ERP integration, CRM, and web configurators for engineered-to-order products. She was the Electronic Commerce Technologies practice leader for Whittman-Hart, and spent eight years in IT architecture and advanced systems planning on the B-2 Stealth Bomber at Northrop Grumman Corporation in Los Angeles, CA. Ms. Johnson is a regular speaker at conferences and forums, including the Illinois CIO Exchange (ICE), the Northwestern University Alumni Association, the Greater Chicago eCommerce Forum, the Quality Assurance Institute, and various ERP user conferences. She holds a Bachelor of Science degree from Northwestern University. About Adroit Consulting Adroit Consulting is an operational consulting firm that specializes in improving sales, sales channels, customer services and product management for mid-sized companies and divisions of the Fortune 500. Adroit declares success when changes are effectively executed and operational. For more information, visit www.adroitconsulting.com. |
