SAN FRANCISCO--July 31, 2006--Neocase, a global leader in collaborative customer operations for CRM, today announced that William Pollie has joined the company as senior vice president of sales. Pollie joins Neocase, an established European leader in CRM, following the recent launch of its software solutions for the U.S. market.

Pollie brings more than 25 years of experience in developing and executing large-scale sales strategies for global enterprise software leaders such as Microsoft and SAP. Pollie will lead Neocase's U.S. sales efforts, and focus on recruiting and developing new channel partners for the Neocase on-demand and Neocase on-premise solutions for Customer Relationship Management.

"Neocase offers a unique value proposition in the industry by focusing on helping our clients deliver the highest quality customer care, leading to higher customer retention and greater profitability," said Pollie. "I am inspired by how quickly these solutions can be deployed and the choices we provide our clients for deployment. While enterprise organizations will find the design, global capability and rich functionality compelling, the options for Neocase deployment -- on-demand, hosted or implemented on premise -- will provide small and midsize businesses exciting new alternatives for solving customer operations."

"Bill's proven sales experience at two of the world's leading technology companies gives us a huge advantage as we continue to build out our U.S. direct and indirect sales efforts," said Herve Pluche, Neocase CEO. "Neocase is well-positioned to expand its presence as an innovator and up and coming leader in the CRM and on-demand markets."

Prior to joining Neocase, Pollie served as vice president of Microsoft Business Solutions, leading the U.S. field and channel sales organization, and later as general manager of Microsoft focused on leading the growth of Microsoft Business Solutions in the enterprise sector. Prior to Microsoft, Pollie was at SAP America, Inc. for nine years, where he served in a number of product, sales and management roles including vice president of field operations for SAP's focused offerings in the service industry. Pollie also held key management positions at Integral Systems, Inc., Automatic Data Processing, Information Science, Inc., and The Service Bureau (Control Data Corp.).

About Neocase Software

Neocase Software is leading the charge in the customer service market segment. Neocase has been producing superior customer service software for more than 15 years. Created in a call center environment, Neocase delivers customer operations management solutions that enable organizations to implement advanced customer service best practices. Neocase brings customer service to a new level by giving customer service agents the power to access expertise anywhere in a company or to collaborate with external partners for tailored case resolution. Neocase markets its products through a global network of established partners. Neocase Software is a privately held company with offices in Europe and the United States.