Other CRM Stories
- Soffront Software Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
- Clear C2, Inc. Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
- FrontRange Solutions Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
- Sales Simplicity Software Wins Another National Technology Award
- Global 360 Selected as Editors’ Pick by Consumer Goods Technology Magazine for Second Straight Year
- Altitude Software and KIVA Group Deliver on Shared Vision of Multi-channel Integration for Enabling Financial Services CRM
CRM Columnists
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Synchronizing the Call Center with Core Business Strategies Delivers Bottom-Line Value |
| Don Panek - CRMDirectory Editor | |
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Latest CRM Blogs
OCT
01
Zacks Analyst Blog Highlights: Salesforce.com, Microsoft, Intuit, Sage Group and Google
Posted by Don Panek in CRM BlogsLatest CRM News
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NEC Offers Contact Center, Wireless and Video via Software-Based Communications NEC Offers Contact Center, Wireless and Video via Software-Based Communications UNIVERGE® Sphericall® Offers New Functionality to Help Users Communicate Easily with Customers and Colleagues IRVING,...
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Innoveer Solutions Works with Kronos® to Launch Improved Lead Management Program BOSTON--Innoveer Solutions, an award-winning CRM consulting firm, announced today that it has helped Kronos® Incorporated, the global leader in workforce management solutions, develop and implement...
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Bantam Live Launches Collaboration Workspace Service for Business Teams with Social CRM Capabilities Online Product Offers Business Teams an Integrated Offering of Social CRM, Project Management, and Team Microblogging NEW YORK--Bantam Live (www.BantamLive.com), an online workspace for business...
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SAS® Real-Time Decision Manager receives 2009 Product of the Year award from Customer Interaction Solutions magazine SAS® Real-Time Decision Manager Recognized for Product Excellence and Providing ROI Performance CARY, N.C.--SAS announced today that SAS Real-Time Decision Manager was named a 2009 Product of...
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Latest Product News
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ProTracker Cloud™ Mobile CRM Tool Offers Leading Edge Security for Financial Advisors ProTracker Cloud Enables Busy Financial Professionals To Stay Connected Securely While On The Go HAMPTON, N.H.--ProTracker Software, Inc., a long-time solution provider for the financial services industry,...
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Tigerpaw Bares Its Teeth with New Version Release That Takes Usability to a New Level! Tigerpaw Software, Inc. reinforces its claim as the “Gold Standard” in the Converged Solutions and System Integrator market space with a new, powerful, version of Tigerpaw v11 BELLEVUE, Neb.--Tigerpaw...
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Microsoft Contract Management Company Provides New Data Integration Features CLM Matrix introduces release 7.4 — providing enhanced data integration capabilities DALLAS--CLM Matrix has introduced their latest Matrix Software release 7.4. This release has wizard based functionality...
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Talisma CRM for Higher Education Launches in the United Kingdom Essential Solutions for Student Relationship Management BETT 2010 LONDON--Talisma Corporation Pvt. Ltd., a Campus Management Corp. company and a leading Customer Relationship Management...
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Latest CRM Reports
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Research and Markets: 2010 Trends to Watch: Customer Relationship Outsourcing (BPO) DUBLIN--Research and Markets (http://www.researchandmarkets.com/research/fc594e/2010_trends_to_wat) has announced the addition of the "2010 Trends to Watch: Customer Relationship Outsourcing (BPO)" report...
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Radio, TV, Print Budgets Slashed as Marketers Look Online to Build Brand Reputation Research Finds Marketers Increasing Spending on Mobile, Email, Search, Social Marketing INDIANAPOLIS--Increasing investment in social media, mobile marketing, email marketing and search will fuel a...
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Top Industry Analyst Firm Positions Convergys in Leaders Quadrant for CRM Contact Center BPO for North America CINCINNATI--Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it has been positioned by Gartner, Inc., in the Leaders quadrant of the first ever “Magic...
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SMBs Embracing SaaS, Managed Services, CompTIA Study Reveals Firms are most bullish on IT solutions that deliver a direct, positive impact to the bottom line OAKBROOK TERRACE, Ill.--Small and mid-sized businesses (SMBs) are becoming more sophisticated in their...
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CRM in Use - Deployment Stories
Hitachi Data Systems, ExactTarget Develop Online Marketing Campaign Management INDIANAPOLIS--ExactTarget announced today that Hitachi Data Systems continues to reduce its global email marketing costs while boosting brand governance and accountability following the implementation of its Online Marketing Campaign Management platform. “with high satisfaction scores and online community, ExactTarget can successfully meet marketers’...
Read More...PLEASANTON, Calif.--One of the world’s largest pharmaceutical companies has selected Veeva CRM™ to replace its legacy client/server CRM system for all commercial users in the United States. The recently merged company selected Veeva’s complete product suite including: VBioPharma Primary Care, Managed Markets, Specialty Care, and KOL Editions, plus VMobile. Veeva CRM will be deployed to specialty sales teams, managed markets, thought leader managers, hospital sales, and primary care sales teams from two recently merged life sciences organizations. “Not only was Veeva CRM a perfect fit functionally, but it also proved to be the most cost effective solution.” This represents the second Top 10 pharmaceutical company to standardize its entire U.S. sales force on Veeva CRM, and the sixth Top 10 pharmaceutical company to sign with Veeva. Company executives conducted an exhaustive...
Read More...Nucleus as a Service Provides Single View of Customers across the Enterprise BEDMINSTER, N.J.--Cegedim Dendrite today announced that four prominent Life Sciences companies have contracted for its Customer Master Data Management (cMDM) solution, Nucleus as a Service, within the last four months. Three of the four are among the world’s top-25 pharmaceutical companies and the fourth is a mid-sized specialty pharmaceutical company. Cegedim Dendrite is the leading provider of Customer Relationship Management (CRM), Marketing, Regulatory Compliance and Data Optimization solutions designed specifically for the Life Sciences industry. Nucleus as a Service addresses the industry-wide challenge of maintaining a current and accurate database of customers and prospects. Most Life Sciences companies have multiple, disparate systems containing many versions of the same contact. Internal resources...
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